Meet our New Automated Processing Bots!

Having been secretly working hard over the past 12 months, Talos is excited to finally announce our new bots for 2022! We are pleased to present to you CASSIE, ROBBIE & CORRIE, our newest additions in the automated processing space. In this post we will introduce each bot, highlighting their expertise, abilities and why you need to hire them as part of your team.

CASSIE

One of the most popular areas for automation is in the customer service space – in fact, most of our work in 2021 was focused on this key area. Therefore, to help businesses increase their efficiency in customer-related processes, Talos is proud to present CASSIE – our Customer Assisted Intelligent Expert.

Like all our bots, CASSIE is built on the UiPath platform, and has been rigorously trained using RPA best practices and real-world business process lessons. Her specialty is in delivering efficiency in customer processes such as:

• Customer on-boarding
• Customer cleansing
• Mail triage & customer communications
• Customer reporting

CASSIE can be trained to follow any customer-related process, as she can learn processes quickly and follow them reliably. At a high-level, her abilities include:

• Extracting and validating customer data from any data source
• Leveraging Machine Learning to classify mail and customers
• Reading and writing data to CRM and ERP systems

With CASSIE as part of your team, you can expect:

• Increased speed in customer processing
• Increase in staff time to focus on more valuable tasks
• Increase in data quality and reduction in process errors

Some businesses that are already using CASSIE include:

• Aged care providers
• Local councils
• Health insurance providers

Deploying CASSIE is no different to hiring staff, except CASSIE can learn much quicker, works 24/7 and will not make mistakes. You just need to teach her the process once and she will begin work immediately. Better yet, you can teach her as many processes as you want to – she loves to work and help out!

ROBBIE

Invoice processing is a pillar of every business and is one of the key areas where automated processing can deliver demonstrable value. For that reason, Talos is excited to introduce ROBBIE – our Robotic Invoicing Expert. ROBBIE is dedicated to delivering efficiency in invoice-related processes such as:

• Accounts payable processing
• Accounts receivable processing
• Statements & Reconciliations
• Ad-hoc & customer financial reporting

ROBBIE can be trained to follow detailed invoice processing logic including 3-way matching, data validation and document verification. At a high-level, his abilities include:

• Extracting invoice data from any document or file
• Matching and validating invoice data based on defined logic
• Reading and writing data to ERP systems

With ROBBIE as part of your team, you can expect:

• Increased speed in invoice processing
• Increase in staff time to focus on more valuable tasks
• Increase in data quality and reduction in process errors

Some businesses that are already using ROBBIE include:

• Manufacturing

ROBBIE is not constrained by system and can be implemented on any system or application. Just like a regular staff member, all ROBBIE requires is access and he can do the rest!

CORRIE

Compliance processing is a specific and crucial area for businesses. If your process is inefficient or prone to error, your business is at risk of non-compliance which can be very costly. For that reason, Talos is pleased to introduce CORRIE – our Compliance, Regulatory & Reporting Information Expert. CORRIE is skilled in delivering efficiency in compliance-related processes such as:

• Form data extraction & validation
• Data cleansing & migration
• Ad-hoc & custom alerting
• Document filing & metadata management

CORRIE is our best learning bot – she has been skilled to learn any process very quickly. This is useful in the context of compliance processing where regulatory requirements can change and processes must be updated to ensure compliance. At a high-level, her abilities include:

• Extracting & verifying data from any document, file or system
• Easy retraining capabilities for document understanding
• Reading and writing data to case management systems or document management systems

With CORRIE as part of your team, you can expect:

• Increase speed in compliance processing
• Increase in staff time to focus on more valuable tasks
• Reduction in process errors and the risk of non-compliance

Some businesses that are already using CORRIE include:

• Telecommunications

CORRIE can easily learn and adapt to processes as they evolve over time, greatly reducing the risk of non-compliance. Much like your best staff, she can be relied on to ensure that your business does not fail in meeting your compliance requirements, whatever they may be.

With these new bots available, businesses can easily adopt automated processing and quickly obtain the accompanying benefits. Whether it be automated customer processing, automated invoice processing or automated compliance processing, Talos will continue to train and deliver our bots to any business wanting to achieve their goals of increased efficiency and optimum performance. With CASSIE, ROBBIE & CORRIE on your team, we know you can.

If you would like to meet our bots, please contact us.