Specialising in all customer-related processes, she has been trained to quickly learn specific customer processes, work with all types of systems and deliver efficient outcomes.
Leveraging our experience with customer service automation, we have developed a specialist bot ‘CASSIE’ with the sole purpose of helping businesses work more efficiently.
CASSIE has been trained to handle anything related to customer processing, ranging from the complex logic around processing rules to the variety of systems she may come across.
Deploying CASSIE is no different to hiring a member of staff – except she can learn much quicker, will never forget and can work 24/7.
Free up your customer service team by hiring CASSIE
Typical Invoice Process: Customer On-Boarding > Customer Reporting > Customer Cleansing > Mail Triage & Customer Communications
Extracts and validates customer data based on defined logic
Use Machine Learning to classify incoming customer mail
Enter, edit or delete customer data in CRM and ERP systems
Work in parallel with staff via hybrid automation, process hand-offs and alerting
Built on the UiPath platform, CASSIE has been taught using a combination of robotic processing automation best practices and real-world customer service automation lessons. She is constantly learning and evolving, staying at the forefront of modern automation capabilities and process logic.
Make customer service automation part of your business by making CASSIE part of your team. She can perform tasks independently or in collaboration with staff to maximise efficiency outcomes.
Customers that have already benefitted from CASSIE include:
CASSIE can learn on any system, but already has experience with:
Automation & Analytics Technologies for Business
Build, test and implement Data Platform components - secure, efficient, flexible and cost effective.
Specialising in all invoice-related processes, he has been trained to quickly learn specific invoice-related processes.
Specialising in all customer-related processes, she has been trained to quickly learn specific customer processes.
Specialising in all compliance related processes, she has been trained to quickly learn specific compliance processes.