CASSIE - Customer Assistance Intelligent Expert

Leveraging our experience with customer service automation, we have developed a specialist bot ‘CASSIE’ with the sole purpose of helping businesses work more efficiently.

CASSIE has been trained to handle anything related to customer processing, ranging from the complex logic around processing rules to the variety of systems she may come across.

Deploying CASSIE is no different to hiring a member of staff – except she can learn much quicker, will never forget and can work 24/7.

Free up your customer service team by hiring CASSIE

How CASSIE Helps

Typical Invoice Process: Customer On-Boarding > Customer Reporting > Customer Cleansing > Mail Triage & Customer Communications

Customer On-Boarding

Extracts and validates customer data based on defined logic

Customer Reporting

Use Machine Learning to classify incoming customer mail

Customer Cleansing

Enter, edit or delete customer data in CRM and ERP systems

Customer Communications

Work in parallel with staff via hybrid automation, process hand-offs and alerting

How CASSIE impacts service
  • Increased speed in customer processes results in increased customer satisfaction
  • Staff are happier and spend more time with customers as low value, uninteresting tasks are automated
  • Process and data error rates virtually eliminated, greatly improving customer data quality
CASSIE's Advantages

Built on the UiPath platform, CASSIE has been taught using a combination of robotic processing automation best practices and real-world customer service automation lessons. She is constantly learning and evolving, staying at the forefront of modern automation capabilities and process logic.

Make customer service automation part of your business by making CASSIE part of your team. She can perform tasks independently or in collaboration with staff to maximise efficiency outcomes.


Customers that have already benefitted from CASSIE include:

CASSIE can learn on any system, but already has experience with:

  • Dynamics 365
  • TechnologyOne
  • Objective Connect
  • Carelink

Automation & Analytics Technologies for Business

Our Solutions

Customer Assistance Expert

Specialising in all customer-related processes, she has been trained to quickly learn specific customer processes.

Automation Initiation
Automation Initiation
Your automation journey

Using our EPIC methodology guiding you to deliver outcomes quickly and cost effectively.

Invoice Automation Bot

Specialising in all invoice-related processes, he has been trained to quickly learn specific invoice-related processes.

Modern Data Platform
Modern Data Platform
Build Data components

Build, test and implement Data Platform components - secure, efficient, flexible and cost effective.

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Let's start the conversation

We look forward to discussing your requirements, please complete the form below, book a meeting here, or contact us directly via email: [email protected]