Australian councils face mounting pressure to improve service delivery while managing workforce challenges and growing community expectations. Talos helps councils achieve operational efficiency through targeted digital transformation — using process automation to reduce manual work and improve response times.
Australian councils face mounting pressure to improve service delivery while managing workforce challenges and growing community expectations. Talos helps councils achieve operational efficiency through targeted digital transformation — using process automation to reduce manual work and improve response times.
We use UiPath, a leading Robotic Process Automation (RPA) platform, to build software robots that perform repetitive tasks. These robots interact with your existing systems — entering data, moving files, processing forms — just like a staff member would, but faster and without errors.
Our approach is system-agnostic. We integrate with the major council platforms — TechnologyOne, Civica, and Pathway — using a combination of API connections and user interface automation. This means you get efficiency gains without replacing your core systems.
Because we specialise in local government, processes we've built for one council can often be adapted for another. This accelerates delivery and reduces your implementation risk.
| System | Integration Approach | Example Use Cases |
|---|---|---|
| TechnologyOne | API + UI automation | Data migration, property transfers, rates processing |
| Civica | API + UI automation | Customer records, permit processing, compliance |
| Pathway | API + UI automation | NAR management, applications, reporting |
Duplicate records in your Name and Address Register create compliance risks and slow down frontline staff. Our automation systematically identifies potential duplicates, presents them for review, and processes confirmed matches — reducing a weeks-long manual cleanup to hours.
The catch-all inbox receives development applications, rate enquiries, customer complaints, and spam. Staff waste hours sorting through messages manually. Our automated triage uses machine learning to categorise incoming mail and route it to the appropriate team — improving response times from hours to minutes.
Direct debits, parking permits, accounts payable, customer onboarding — these repetitive tasks consume staff time and create backlogs during peak periods. Software robots handle the data entry accurately and tirelessly, freeing your team for work that requires human judgement.
System upgrades, consolidations, and integrations require moving data between platforms. Manual migration is slow and error-prone. Automation handles high-volume data transfers accurately, with full audit trails and exception handling.
We use our EPIC methodology to guide councils through the digital transformation journey. This structured approach ensures we target the right processes, deliver working solutions quickly, and set you up for ongoing success.
The journey begins with detailed process analysis, focusing on highly manual, repetitive, and time-consuming tasks. We document the current process, design the automation, and calculate expected efficiency gains before development begins. After rigorous testing with your team, we deploy and support the live solution.
Want to know more? Download our EPIC Methodology brochure to see more details on how we help councils achieve efficiency gains.
A typical automation project takes 4-8 weeks from initial process analysis to go-live. Simple processes can be faster; complex multi-system processes may take longer. We provide a clear timeline during the discovery phase.
No. Our automation solutions work with your existing systems — TechnologyOne, Civica, Pathway, and others. We integrate using APIs where available and user interface automation where needed. You keep your current platforms.
ROI depends on the process being automated, but most councils see returns within 6-12 months. A process that takes staff 2 hours daily, once automated, returns that time immediately. We calculate expected ROI during the discovery phase so you can make an informed decision.
Automation handles the predictable, repetitive work. When exceptions occur — missing data, unusual cases, system errors — the robot flags them for human review rather than guessing. This means your staff handle the exceptions that need judgement, while the robot handles the volume.
Automations can be updated as your processes evolve. We build solutions that are maintainable and provide documentation and training so your team understands how they work. For significant changes, we offer ongoing support arrangements.
Robotic Process Automation (RPA) and AI are related but different. RPA follows defined rules to automate structured, repetitive tasks. AI can handle unstructured data and make decisions. We use both where appropriate — for example, AI-powered document reading combined with RPA for data entry.
Not sure where to start? That's common. We offer a discovery session to identify high-value efficiency opportunities in your council. No obligation — just a practical conversation about what's possible.
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Australian councils face backlogs, staff turnover, and rising community expectations. We help you improve service delivery and operational efficiency through process automation — integrated with TechnologyOne, Civica, and Pathway.
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We look forward to discussing your requirements, please complete the form below, book a meeting here, or contact us directly via email: [email protected]
