Robotic Process Automation (RPA)

Most councils are facing an array of challenges in meeting community expectations of quality and timeliness of services. One significant cause ofthis is the ongoing disruptions in the labour market.

Outdated systems and backlogs of work create frustration as they make it impossible to deliver services to a level they feel proud of. Staff turnover also causes irreplaceable loss of knowledge that compounds other problems. The other side of this is that community expectations of quality of service have grown rapidly but councils simply cannot afford to hire more workers to meet these expectations..

Automation is a lever to pull that addresses many of these issues. Poor job satisfaction can be alleviated by automating away parts of the job that cause frustration and boredom. Business knowledge is captured permanently and in a form that can be leveraged more easily. Scaling up and down with demand is simplified with automation. A robot can just as easily process a hundred requests as a thousand, and it can be scaled in matter of minutes with no hiring or training process..

To learn more about Robotic Process Automation (RPA) and what it means for councils, download our white paper today.

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On receipt of your form submission we'll send you the RPA 101 for Councils Whitepaper via email. Please check your Junk folder just in case and let us know if you encounter any problems accessing the material. Enjoy!