CASSIE - Customer Assistance Intelligent Expert
Typical Customer Processes
Mail Triage & Customer Communications
How CASSIE helps
Extracts and validates customer data based on defined logic
Use Machine Learning to classify incoming customer mail
Enter, edit or delete customer data in CRM and ERP systems
Work in parallel with staff via hybrid automation, process hand-offs and alerting
Leveraging our experience with customer service automation, we have developed a specialist bot ‘CASSIE’ with the sole purpose of helping businesses work more efficiently.
CASSIE has been trained to handle anything related to customer processing, ranging from the complex logic around processing rules to the variety of systems she may come across.
Deploying CASSIE is no different to hiring a member of staff – except she can learn much quicker, will never forget and can work 24/7.
How CASSIE impacts service
Increased speed in customer processes results in increased customer satisfaction
Staff are happier and spend more time with customers as low value, uninteresting tasks are automated
Process and data error rates virtually eliminated, greatly improving customer data quality
Built on the UiPath platform, CASSIE has been taught using a combination of robotic processing automation best practices and real-world customer service automation lessons. She is constantly learning and evolving, staying at the forefront of modern automation capabilities and process logic.
Make customer service automation part of your business by making CASSIE part of your team. She can perform tasks independently or in collaboration with staff to maximise efficiency outcomes.