Case Management Director

 

Automatically direct your inbound cases to the right people and systems with our AI powered Case Management Director

Are these challenges familiar?

Cases come in to a general inbox and need manual sorting

Manually directing cases is time consuming

Errors and delays frustrate customers

How we solve it with you

Use our AI to direct cases

Get a robot to capture the data

Automatically resolve cases

..or get to the right person

Our Case Management Director will:

  • Use AI to categorise cases coming to a single point of contact
  • Direct the information in them to the right systems
  • Resolve them automatically where possible
  • Get them to right person quicker if the robot can’t resolve the case

What you get

Faster, more efficient process

Higher quality data capture

Happier customers served more quickly

Employees having time to service instead of administer

Lets start the journey