Case Management Director
Automatically direct your inbound cases to the right people and systems with our AI powered Case Management Director
Cases come in to a general inbox and need manual sorting
Manually directing cases is time consuming
Errors and delays frustrate customers
How we solve it with you
Use our AI to direct cases
Get a robot to capture the data
Automatically resolve cases
..or get to the right person
Our Case Management Director will:
- Use AI to categorise cases coming to a single point of contact
- Direct the information in them to the right systems
- Resolve them automatically where possible
- Get them to right person quicker if the robot can’t resolve the case