Our customer was a government environmental agency based in Queensland who had a very time-consuming and manually-driven document management process. Due to the nature of the business, they were required to generate, pre-populate and file permit documents for compliance purposes. These processes were very standardised, frequent and critical for the business.
The solution had to produce the required documents with the relevant data and had to be delivered using specific technologies, including working with on-premise data sources for security purposes. With this in mind, this process was a good candidate for automation, as it was a very standard compliance process that could be easily automated using the desired technologies, and would give staff back valuable time to focus on more important tasks.