Our customer was a large private health insurance provider based in NSW who needed to improve their month-end process efficiencies. Like most businesses, their month-end processes were very hectic and prone to delays, particularly around customer reporting.
Running these customer reports was crucial to the business, not only for internal management reasons, but also as part of their compliance policies with various external stakeholders. These reports had to be run immediately during month-end, and having staff run them was not only unreliable but also an inefficient use of their time.