Our customer was an aged care provider based in Victoria who were interested in a customer onboarding robot as a way to automate their existing customer onboarding process without incurring significant costs or disruption to their business.
Customer onboarding was both a time and effort intensive process for the business, requiring staff to spend an hour to onboard a single customer. Strict compliance requirements also meant that the process was required to use specific systems. Finally, given their not-for-profit status, any solution had to be extremely cost-effective. The cost of using the existing process made the business vulnerable to more efficient competitors in the marketplace.