Our customer was a large, aged-care provider based in Victoria who urgently needed to onboard over 1000 customers into their CRM to ensure uninterrupted continuity of aged care services. Sensitive customer data was only going to be available at the very last minute before the records had to be created in a legacy version of on-premise Microsoft Dynamics CRM.
On-boarding these customers was a strict requirement of compliance for the business, and the very short timeframe in which they had to be on-boarded meant that it was impossible to perform this task manually. Furthermore, the version of Dynamics that was in use was no longer supported by the vendor, so a typical integration project was not possible for migrating customer data into their custom CRM.