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James Beresford

RPA CoE Pillars

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RPA CoE Pillars

There are multiple models of RPA CoE (Robotic Process Automation Center of Excellence) and though the roles within each model are similar, their management and governance structures differ.

The three key models are:

  • Centralised “service provider” model where the RPA CoE provides all automation capability
  • Decentralised “support” model where the RPA CoE supports business placed automation capability
  • Hybrid, where functions are blended across the two models.

We hold that there are 4 key pillarsof any RPA CoE model:

  • Governance
  • People, Culture & Change
  • Operations & Monitoring
  • Delivery

The diagram below illustrates how these function across the interactions of Management & Execution and Organisation & Technology:

RPA CoE Framework


The RPA CoE will need to maintain a governance body and process that will review the key areas of concern for managing the RPA function. This will cover business concerns such as value assessment, prioritisation and opportunity identification. It will also address more IT and Risk focused concerns such as security and audit to ensure the business is protected by proper safeguards. This function is typically centralised as it takes a whole of organisation view.

People, Culture & Change

Implementation of RPA by design changes how people work and the business operates. Change frameworks, management of issues and risks, and communications need careful preparation to ensure the business receives the change as a positive one. At Talos, we lean on our stablemate Cubic, who are specialists in this area to ensure the best possible outcome. Business support is key to adoption, and as part of driving adoption like to roll out business focused tools such as UiPath Automation Hub. This enables the business to contribute ideas directly to the program, increasing engagement.

Operations & Monitoring

A clear set of implementation practices and standards needs to be established and followed to ensure a sustainable, maintainable solution is built. This includes building out a library of reusable components (e.g. specific system navigations) to maximise productivity by minimising rework.

As with any system, the RPA solution needs ongoing monitoring and audit to ensure that the capability is being used effectively. This ranges from system capacity and hardware utilisation monitoring to identifying processes whose level of demand is changing. This area is again typically centralised as it requires specialist skills and does not have a direct impact on day to day productivity.


Enabling the Citizen Developer is a key aim of many vendors, and we endorse this approach as it is the fastest route to realising value. We also acknowledge that some elements of RPA development are complex and outside of what can reasonably be expected of an end users skillset. Typically in any RPA CoE model we like to propose a hybrid model, where a team of highly skilled RPA developers can support the business either by building complex cases, or productionising code end users have created.

Building your RPA CoE

Whichever model you choose, focusing on these 4 pillars will ensure that you select an approach that fits your organisation properly. As RPA is new to many organisations, the model can be built out in a piecemeal fashion, creating components as needed. Focusing on the 4 pillars means you can do this while maintaining an eye on a sustainable end state.

Contact us to learn more

Gartner RPA Magic Quadrant 2019

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Gartner RPA Magic Quadrant 2019

Gartner has released the RPA Magic Quadrant for 2019 and there is no surprise in who are the three top vendors:

The full Gartner RPA Magic Quadrant 2019 is below:

Gartner RPA Magic Quadrant 2019

Gartner RPA Magic Quadrant 2019

Which is the best RPA Vendor?

Full disclosure – Talos is a UiPath Partner and so the below commentary needs to be reviewed with that in mind. However most of the below is simply an interpretation of Gartner’s comments and is a bias free as possible. Each product has its strengths and weaknesses and the best one for your organisation will depend on those. However Gartner also note that there may not be one “best” solution for your organisation and a multi-vendor strategy may be advisable.

Automation Anywhere

Automation Anywhere positions itself as an innovator, and uses an extensive partner ecosystem to deliver on that. It also has a high degree of pre built integrations and is designed to scale. It generally has positive feedback from customers.

A downside is it is a developer intensive solution to implement. Comments are that it is not end user friendly in terms of dashboarding, troubleshooting and training. There is also a lack of clarity on product direction and AI usage is limited.


Blueprism is IT friendly in terms of management and monitoring. It also maintains a strong partner ecosystem which it uses to extend the platform. They also have clear industry solutions that provide delivery acceleration.

It focuses on unattended automation, meaning use cases where user involvement is required is a weakness. It’s scalability and management is a weaker area, which is key in enterprise deployments. Its smaller employee base has led to some criticism of sales and technical support levels.


UiPath is again a strongly partner led organisation, and supports this through active communities and extension marketplaces. It’s customer satisfaction is in part driven by its high standard user interface which promotes adoption.

It is weaker in its management interfaces and cloud services. Further its degree of integration is not as strong as its competitors.


So, based on the Gartner RPA Magic Quadrant 2019, there are three strong contenders for “best” RPA vendor. If UiPath appeals to you – please contact us today.


Build Your Own Bot

By | UiPath | No Comments

UiPath Event Oct 3 Melbourne

Today’s RPA- driven business world is moving fast and evolving rapidly. It’s time for enterprises everywhere to figure out how to put RPA in the driver seat or be left playing catch-up with the status quo. At the UiPath Event Oct 3 Melbourne you can find out how it applies to you.

Build your own bot

You can join UiPath on 3rd October, 2019 in Melbourne for an UiPath Academy Live session where you can explore, learn and accelerate the work of the future – towards an automation first era. This event is perfect for non-technical managers, CoE leaders and executives. This comprehensive session aims to help those of you looking to better understand UiPath’s impressive capabilities and inspire you to be the catalyst for the transformation of your business with automation.
Academy Live is an experience that provides non-technical users with a fundamental understanding of how to model automations visually using UiPath Studio, without scripting, without code. Step-by-step instructions for the RPA processes, and optional challenges that extend each lesson will give you a chance to closely watch automation in action.
This hands on interactive session, gives you the opportunity to get your queries answered directly by UiPath’s RPA experts. Not just that, we also get hands-on, helping you build your very own bot to see how automation works for you with the aid of UiPath instructors.
Contact us via the form below to find out how to attend – or check out our RPA Kickstart if you are ready to being your journey.